Hong Kong International Airport (HKG)
Facilities and Services
(Hong Kong, China)
Passengers passing through Hong Kong International Airport (HKG) can be assured of plentiful facilities and amenities within its two main terminal buildings. There are all kinds of shops distributed within both Terminal 1 and Terminal 2, with duty free outlets and plenty of gift shops - those looking for children's cuddly toys will find that the Magic of Hong Kong Disneyland store is the place to come.
At almost 1.25 km / almost 1 mile in length, Terminal 1 is actually one of the world's largest enclosed spaces. There is a convenient internal airport shuttle train linking the terminals East Hall and West Hall. Level 5 includes clothes shops and fashion boutiques, being known as the SkyMart. Level 6 includes the biggest concentration of shops, while Level 7 has numerous newsagents, bookstores and food outlets, and Level 8's Mezzanine include a number of restaurants and food outlets, offering excellent views of the departures hall.
Airport Information Desks
Operated by the Hong Kong Airport Authority, the onsite Customer Services Centres are situated on Levels 5 and 7 , within the arrivals and transit areas, where they are open between 07:00 to 23:00.
Bars, Cafés and Restaurants
There are an all kind of eateries located in the airport, including Asian-style restaurants, fast-food outlets, cafes, bars, desert shops and bakeries. In Terminal 1, popular dining choices include:
- Ben and Jerry's (Departures East Hall, Level 7)
- Burger King (Arrivals Hall - Meeters and Greeters area, Level 5)
- Cafe Deco (North Satellite Concourse, Level 5)
- Caviar House and Prunier Seafood Bar (Departures East Hall and West Hall, Level 6)
- Maxim's Chinese Restaurant (Departures Check-in Hall, Level 8)
- McCafe (Departures East Hall, Level 7)
- Panopolis (Departures West Hall, Level 6)
- Pizza Express (Departures East Hall, Level 7)
- Taiwan Beef Noodle (North-west Concourse, Level 6)
Further eateries reside within Terminal 2, such as:
- Green Cottage Vietnamese Restaurant (Level 6)
- Hung Fook Tong (Level 3)
- Hung's Delicacies (Level 3)
- QQ Rice (Level 3)
- Red Lantern (Level 5)
- Sorabol Korean Restaurant (Level 5)
- Windows Cafe (Level 6)
Shops, Duty-Free and Retail Outlets
Hong Kong Airport has good shopping facilities located in the terminal buildings. In Terminal 1, you can choose between 1010, Beauty Express, Essential Express, Fortress, Giorgio Armani, Lacoste, Lifestyle, Relay, Swarovski, the Atrium and Vertu. With more than 5,000 crafted items, the Design Gallery is a good place to pick up a souvenir or two. If you are looking to use up your duty free allowance, then options include the Martell Experience Boutique and Free Duty (the Burgundy Lounge).
Terminal 2 features a slightly smaller assortment of shops, with highlights including 7-Eleven, Bags Unlimited, Baleno (Simple Living), Bossini, Chanel, Kaiser, Pazzo Hub, Play n' Go, Riccini, Swatch and Tie Rack. Further shopping opportunities await passengers within the SkyPier area, where you will find a handful of convenience stores and gift shops.
Business, Banking and Currency Exchange Facilities
Business facilities are located within the Telecommunications and Business Centre, which is open between 07;00 to 23:00. Further business-related facilities can be found in the airlines lounges and also at the neighbouring Regal Airport Hotel. If you are in need of cash, you may like to make use of the following ATMs:
- Australia and New Zealand Banking Group Limited (ANZ)
Terminal 1, Level 7 Departures (Check-In Hall)
- Bank of China (Hong Kong)
Terminal 1, Level 7 Departures (Check-In Hall)
Terminal 1, Level 6 Departures (East Hall
- Standard Chartered Bank
Terminal 1, Level 5 Arrivals (Pre-Immigration Hall)
Passengers looking to exchange some money will find almost 20 different branches of Travelex Worldwide Money, most of which reside within Terminal 1 (Levels 4 to 7).
Hong Kong International Airport is fully physically-accessible for travellers with disabilities. There are disabled toilets, good access for wheelchair users, telephones for visitors with hearing difficulties and even some Braille signs. Speak to your airline before you arrive if you think you will need any kind of special assistance, particularly those with mobility problems.
Other facilities at HKG include a medical centre with first aid facilities, which is situated on the sixth level. There are also resting lounges, lost and found services, smoking lounges, lost and found, a self check-in service, television viewing areas, nursing rooms, health and medical amenities, drinking fountains, children's play areas and cultural displays.